How long will the order take to arrive?
The Arriving Time = Processing Time + Shipping time
After the payment is received, Order process time needs 8-10Business Days .
Email will be sent to you if any update of your order and require your timely reply .
So pls make sure the email address you provide when placing the order is effective .
Shipping time will depend on the destination country and the shipping method you choose .
Flat Rate Shipping : 15-30 Business Days
Standard Shipping : 7-20 Business Days
Expedited Shipping : 5-10 Business Days
Noted :During the peak season demand, air freight demand surges,all parcel need to wait for the available flight
The Final delivery time depends on the Customs clearance speed in your local .
I still haven’t received my package. Where is my order?
Your estimated delivery date includes processing time and delivery time .
Once the order is shipped out we will email you the tracking number and shipping company .
Pls track the parcel online by that information provided .
If your estimated delivery date has passed and you haven’t received your order.
please email us email@example.com for further help.
Why hasn't my shipping information been updated?
Sometimes it takes some time to update the information.
When your order has been taken by shipping agent.
All packages need to go through a strict quality control and disinfection process before shipment to ensure customers' safety, which may cause a slight shipping delay.
If the parcel is in transit or under clearing customs,
The information will not be updated until it reaches next shipping station.
Sometimes the shipping company may not update the package information in time.
We will try to update that info for you or please feel free to contact us to ask for help.
Do i need to be at my shipping address when my package is delivered?
Sometimes your package requires a signature for it to be delivered.
You may contact the shipping company and ask them details about your package with the tracking number we provided you.
If you missed the delivery, please contact them to rearrange the delivery or for you to pick up the package.
Do you provide lower shipping fee or Free Shipping ?
Sorry.Currently the free shipping service is not available on xkcool.
But if you place an bulk order which order amount over 3000 USD.
Pls feel free to email us firstname.lastname@example.org and our salesman will try to apply you discount on the shipping fee.
Is there any additional fee beyond purchase?
Normally, our customers would not be charged any tariffs.
However, because of increasingly strict customs inspection, it happens sometimes.
We have no control over these charges and we can’t tell you what the cost would be,
as customs policies and import duties vary widely from country to country.